The United Kingdom Nigeria Infrastructure Advisory Facility (UKNIAF) contracted Credo Advisory to provide communications technical assistance to the Nigerian Electricity Regulatory Commission (NERC) in connection to the Federal Government of Nigeria’s electricity reform agenda. Credo’s mandate was to support NERC in communicating the sector’s upcoming electricity pricing adjustment in line with the Government’s efforts to strengthen the challenged electricity supply industry. Our consultants worked collaboratively with NERC’s Public Affairs Department to develop a high-level communications strategy to promote transparency, accountability, and public engagement on the electricity pricing review process and reform.

Credo’s assistance included public engagement and sensitisation support to the Public Affairs Department and establishing a communications framework for client-led implementation. The services provided include:

• An assessment of NERC’s communication activities included social listening and public commentary; digital and social media monitoring across their communication channels.
• Advisory and recommendations on improving and maximising NERC’s digital and online media activities based on gap analysis.
• Designed a stakeholder engagement plan to engage, educate and sensitise the public on the key tariff messaging, NERC activities, and sector milestones.
• Developed a high-level communications strategy and implementation plan for the sector’s electricity tariff review.
• Credo’s Creative Studio designed a series of public advocacy and event communication creatives which included 2D animations, GIFs, eflyers, public announcement flyers, event branding, and post-event high definition videos.

• Credo’s Creative Studio incorporated key messaging into the development of sensitisation materials to foster public awareness on sector reform milestones. Additionally, social media flyers and creative content addressed customer complaints, energy-saving tips, electricity bill payment, etc. The sensitisation materials were boosted across NERC’s digital and social media platforms for maximum impact, strengthening its regulatory functions.
• Key insights from social, print, and digital media monitoring were utilized to revise NERC’s communication strategy, messaging architecture, and engagement interventions.
• The robust implementation plan guided NERC’s public consultations with electricity stakeholders (distribution companies, electricity consumers, pressure groups, media, government power sector agencies, civil society organizations, etc.) across Nigeria.